PERFORMANCE SWIMWEAR Returns Policy
Performance Swimwear do not return or exchange for change of mind. Please take care when selecting your items.
If you have selected the wrong size, we may offer you an exchange or refund provided that the exchange or refund
- is made within 30 days of purchase and
- you are able to provide satisfactory proof of purchase (see below); and
- the merchandise is in saleable condition, that is it is unworn or unused with all original sealed packaging or tags attached and where the product seal is not broken or tampered; and
- the item is not subject to the exclusions listed below
Our store team members will assess the item (instore and online returns) to determine whether a refund or exchange will be offered in accordance with our Returns Policy. Please note that delivery costs for wrong sizes are non-refundable.
All postage and returns for incorrect size will be incurred by the consumer. A POSTAGE PAID Return bag must be included with returned items or a exchange can not be performed.
Excluded Items from Return
Please choose carefully when purchasing merchandise designated as a clearance item as change of mind and wrong size returns will not be accepted. Subject to availability and at Performance Swimwear's discretion, an exchange for an identical item (same style) may be provided.
Returns and exchanges will not be provided on the following types of merchandise unless the product fail to meet a consumer guarantee
- Custom made, monogrammed, personalised, and altered products
- Gift Cards or vouchers
- Any merchandise where the GST has been claimed under the Tourist Refund Scheme, unless proof of repayment of the GST upon return to Australia is provided
Sales to individuals who Performance Swimwear believes to be resellers or bulk purchasers are final sales, and the change of mind policy does not apply.
If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a change of mind return or exchange.
Proof of purchase
Refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents..
- Original register receipt tax invoice (electronic or photograph will be accepted)
- Online Tax Invoice (order confirmations will not be accepted)
- Packing slip included in all online purchases and click & collect
- Original return/exchange receipt/gift receipt
Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate.
If you are making a gift purchase we are happy to provide a gift receipt, just let our Team Member know you require one. Any returns made using a gift receipt will be refunded on a Performance Swimwear Gift Voucher based on the original purchase value.
Faulty Items & Consumer Guarantees
As a consumer, you are entitled to certain guarantees in respect of goods and services purchased from Performance Swimwear. These guarantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined timeframe. The Australian Consumer Law, however does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty or defective, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If the goods have a major failure, you may reject the good or service and seek a refund, exchange or repair or you may keep the item and seek compensation for any drop in value. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Where an item is damaged through misuse, neglect or abnormal use, Performance Swimwear will not provide a refund, exchange or repair.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Performance Swimwear will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
In the case of a refund, Refunds for all purchases will be given using your original payment method (online purchases will automatically be refunded to the account used to pay) except in the following circumstances:
- where a credit or debit card was used to make the purchase, the cardholder and the same card used for the purchase must also be presented and used for the refund, otherwise a Performance Swimwear Voucher will be presented.
- If the purchase was made using a mobile payment or digital wallet service such as Apple Pay, Samsung Pay, Google Pay etc, the refund will be processed back to the mobile or digital wallet
Performance Swimwear Vouchers and Gift Certificates cannot be exchanged for a different brand, denomination or type of Gift Card or for another tender or discount.
Gift or bonus with purchase offers and bundled items
Where merchandise is purchased with a gift or bonus offer, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus or it is not in a saleable condition, the value of any available refund will be reduced by the value of the gift or bonus (in full or in part)
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
Performance Swimwear is committed to protecting your privacy. You may be asked to present and record photo identification so that we can record your name, identification type, identification number and expiry date and verify your signature. Acceptable identification must also include your full name with a future expiry date. For example, Australian Driver’s Licence or Passport.
Please note, when returning merchandise totalling $1,000 or more and requesting a Tax Adjustment Note, your name, address and ABN (if applicable) will be required.
Information collected will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Performance Swimwear research and analysis. It may be disclosed to state and territory departments upon request, as required by law.